Prize Verification Policy

Version 2.3 · Last updated 16 August 2026

Every prize claim is independently verified before payment. This page sets out exactly how that happens.

1. Continuous camera and audio capture

• Multiple cameras at the competition tee box and around the green continuously record during the active competition window.
• Audio is captured alongside video. Sound helps confirm the moment of strike, identify the player and witnesses, and resolve disputed claims where video alone may be ambiguous.
• Footage is time-stamped and stored against the entrant's unique entry reference at the moment of payment confirmation.
• Tampering with, obstructing or repositioning the cameras voids the entry.

2. Submitting a claim

Notify the partner club and the Promoter on the same day as the attempt, then submit your claim and supporting evidence within 5 days via your player dashboard, the claim form, or by emailing claims@chasetheacegolf.co.uk with your entry reference.

3. Independent verification steps

• Camera review. Footage from tee and green is reviewed by the verification team against the entry timestamp.
• First-ball check. Confirmation that the ball that came to rest in the cup was the first ball struck from the designated tee.
• Rules of Golf and equipment check. The attempt must comply with the R&A Rules of Golf and use conforming clubs and balls.
• Course and tee check. The tee markers, hole, pin position and date are verified with the partner club.
• Witness confirmation. An independent witness aged 18 or over, or club staff, confirms the attempt where available.
• Identity verification. The claimant provides government-issued photo ID matching the entry details.
• Amateur status and handicap check. Amateur status under the R&A Rules of Amateur Status, handicap index and club membership or green-fee record are verified.

3.1 Amateur status

An amateur golfer plays golf for the challenge rather than for financial gain and holds amateur status under the R&A Rules of Amateur Status. A person is not an amateur golfer, and is not eligible to enter or win, if they:

• are, or have at any time been, a tournament professional, teaching professional or club professional;
• are a member of the PGA or an equivalent professional body;
• have accepted prize money above the limit permitted for amateurs under the R&A Rules of Amateur Status;
• have accepted payment for playing golf, or for teaching or coaching golf other than as permitted for amateurs; or
• have forfeited amateur status, or are currently suspended from amateur status, without reinstatement.

Amateur status is confirmed at entry and re-checked before any prize is paid. A prize may be withheld or reclaimed where that confirmation is untrue.

4. Every verified ace is paid

Verification is an individual assessment. If several entrants each hole their tee shot on the same competition, each verified hole-in-one is paid the full advertised prize — there is no first-in-time priority and no allocation between entrants. Prizes are insured and fully funded before a competition opens. The only limit is the anti-abuse cap of one prize per entrant in any rolling 7-day period.

5. Camera or technology failure

If the cameras or other verification technology fail, are offline, or do not capture a usable recording:

• entries purchased but not yet played are refunded in full;
• any entry played during the unrecorded period is refunded in full even though the tee shot has been taken; and
• because a claim cannot be independently verified without usable footage, no prize is payable for that period — the full refund is the entrant's remedy.

See the Refund Policy.

6. Timeline and payment

The verification team aims to complete review within 48 hours of a claim being submitted, and in any event completes its investigation within 30 business days of receiving a complete claim.

Prizes are paid in GBP to the verified winner's own UK bank account, typically within 7 business days of verification and completion of identity checks, and in any event no later than 60 days from the date the claim is verified. Where a winner delays identity or AML checks, or supplies incorrect bank details, the 60-day period is paused until the required information is received.

Identity and AML checks are completed in line with our AML & Fraud Prevention statement.

7. Disputes and ADR

Where a claim cannot be verified, the entrant is notified with reasons. Entrants may appeal in writing within 14 days to claims@chasetheacegolf.co.uk; a senior reviewer not involved in the original decision will review and respond. If you remain dissatisfied, the dispute may be referred to the Centre for Effective Dispute Resolution (CEDR), 100 St Paul's Churchyard, London EC4M 8BU.

8. Final determination

The Promoter's verification decision is final, subject to applicable statutory rights and the ADR route above.