Refund Policy

1. Before your attempt

Entries are fully refundable up until the moment the entrant tees off on the competition hole. To request a pre-shot refund, email hello@chasetheacegolf.co.uk from the email used at entry, quoting your entry reference. Pre-shot refunds are processed back to the original payment method, typically within 3 business days.

2. After your attempt

Once a tee shot has been taken on the competition hole, the entry has been used and is non-refundable.

3. Competition cancellation

If a competition is cancelled, suspended or otherwise made unavailable before an entrant takes their shot, the entry fee is refunded in full automatically within 3 business days. No action is required from the entrant.

4. Technical failures

If an entrant pays but cannot complete their attempt due to a verified technical failure on our side (for example, camera outage on the competition hole or QR/payment confirmation failure), the entry fee is refunded in full.

5. Free postal entries

Free postal entries made under the Free Entry route carry no fee, so no refund arises.

6. Statutory rights

This policy does not affect your statutory consumer rights under UK law.

7. How to request

Email hello@chasetheacegolf.co.uk from the entry email address, including your entry reference and the reason for your refund request.